Bureau closed face-to-face
by Andy Bryenton
Citizens Advice Bureaux across the region have been advised to cease face-to-face consultations in an effort to contain the spread of Coronavirus Covid-19.
The Citizens Advice Bureau New Zealand (CABNZ) has decided that all Citizens Advice Bureaux must cease providing a face-to-face service to clients due to the unfolding health emergency. That necessarily includes clinics, satellite services, CAB events and participating in public events. The measures will remain in effect until further notice due to the Covid-19 outbreak, during which time CAB will operate a phone and email service.
The face-to-face service must cease by Friday, March 20, according to the managerial directive. During the Covid-19 outbreak, the Citizens Advice Bureau will no longer see clients face-to-face at the office.
However, they will still be available by phone, 09 439 6100, email firstname.lastname@example.org and online chat at cab.org.nz. All services remain free and confidential during this unprecedented time.